Privacy

Survey privacy notice

Who is asking

JTM Workplace is a trading name of JTM Chilton Ltd, company number 16473640, registered office Suite A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE.

We were engaged by your employer to assess how the business handles harassment, conduct and complaints, and to write that up as a dated record. This survey is part of that work.

Contact us at enquiries@jtmworkplace.co.uk or at the address above.

What we collect

• Your answers to the questions.
• Which sort of job you do, chosen from a short list.
• How long you have worked there, chosen from a short list.

We do not ask for your name, your payroll number, your email address or your phone number, and there is nowhere to enter them. We do not record your IP address against your answers.

We don't record the time you answered either. Your answer is stored without a clock on it. In a company of twenty people an arrival time and a job group together are often a name, and the yard answer that came in at ten to five is whoever was on nights. There's nowhere in the record for that time to sit, which is a choice made in the database itself rather than a promise about how we behave.

Why we ask about your job and your length of service

Because "half of staff said X" is close to useless to your employer, and "most of the people who work nights said X" is something they can act on. Those two details are what turn the survey from a temperature check into something specific.

They are also the two details that carry the most risk of someone being picked out, which is why the rules in the next section exist.

What your employer gets, and what they do not

They get counts, percentages and a written summary. They also get told how many people answered out of how many were asked.

They do not get your individual answers. They do not get anything you typed, word for word. Where you have written something, we describe what was said in our own words, and we do not describe it in a way that would point at one person.

Three rules we apply and do not vary:

1. If fewer than five people in a job group answered, that group is never reported on its own. It gets folded into the total.
2. We never cross one detail with another. We will report by job, or by length of service, never both at once, because "the driver who has been here under a year" is a name.
3. If very few people answered overall, we say so plainly and we tell your employer the results are indicative rather than conclusive.

The exception, stated plainly

If an answer suggests that someone is being harmed, or is at real risk of serious harm, we pass it on. That is the one circumstance in which something you have written leaves the numbers.

What that means in practice:

• Something live and serious goes to a named person at your employer, agreed in writing with them before this survey opened, within one working day.
• Anything that looks criminal, or involves a child, or carries a risk of serious harm, goes to your employer and to a solicitor the same day.
• We still do not give them your name, because we do not have it. But an account of what happened can point at a person, and we will not pretend otherwise.

We would rather you knew this before you answered than found it out afterwards.

What else your answers are used for

Once the results for your employer are finished, we may compare the totals from several employers in the same industry, so that each of them can see how they stand against companies like theirs.

Those comparisons are counts and nothing else. Nothing you typed in the comment box goes into one, and neither does a contact detail. None of them is ever published in a shape that lets a single employer be picked out, let alone a person. We have not run one yet, and the rules we will apply, including how many employers and how many people a comparison has to draw on, will be published on this page before the first one is.

Our reason for doing this is that a company being told "you are behind where similar companies are" acts on it, and a company being told a number in isolation does not. We think that is a fair use of answers already given, given how coarse the figures are. If you disagree, you can object, and the section on your rights says how.

How long we keep it

Every period below runs from the day your employer's report is delivered, and not from the day you answered, because the day you answered is not something we hold.

Your answers, with the job group and length of service attached, are kept for six years from that date. That is what lets one year's survey be set against the next. After six years only the totals are kept, and totals are not personal information.

Anything you typed in the comment box is kept for twelve months from that date. So is a contact detail, if you left one, and we clear that sooner than twelve months once whatever you raised is closed.

Where it is stored

Your answers are stored in a database in London, run by Supabase. The page you answer on runs on a server in the Netherlands, run by Railway. UK law treats the Netherlands as protecting your data to the same standard as here. Both companies work for us under contract and cannot use your answers for anything of their own. Access is limited to JTM Workplace and to the qualified adviser who signs off the written assessment.

Your rights

Because we do not hold your name, we cannot usually find your answers if you ask us to. That is a real limit and it is the price of not being identifiable.

You can still:

• Object to your answers being used in the industry comparison. Email enquiries@jtmworkplace.co.uk and tell us your employer, roughly when you answered and what you said, and if we can identify the record we will take it out.
• Ask us what we do with survey answers in general, which is this document.
• Complain to the Information Commissioner's Office at ico.org.uk, or on 0303 123 1113. You can do that without telling us first.

Taking part

You do not have to. Nobody at your company is told who answered and who didn’t. We don’t ask for your name, so we don’t know either. An unanswered survey is not evidence of anything about you.

If this changes

The wording of the questions is fixed once the first person answers, because changing a question breaks the comparison with previous years. If this notice changes, the version below changes with it, and the date beside it tells you when.

Version 2, 16 September 2026. Version 1 was published on 21 August 2026.